Apple Vision Pro users were left frustrated after being locked out of their very expensive headsets due to a password issue. When they contacted Apple Support, they were told their only option was to take the product back to the store for a solution. Store employees fixed the problem by using a Developer Strap, a $300 additional accessory that provides a USB-C connection between the Vision Pro and a Mac, to erase and reset it. However, many users were understandably annoyed at having to take their newly-purchased headset back to the store shortly after buying it. The fact that the Developer Strap is only available to members of Apple’s Developer Program, and not ordinary members of the public, added to the frustration. Apple staff also appeared to be unprepared to deal with the problem.
The password issue was first reported by Bloomberg, and several Vision Pro owners posted about being locked out of their headsets after entering the incorrect password too many times. New Vision Pro users expressed frustration at having to return the expensive headset to the store just days after its release. Apple Support was reportedly unprepared to deal with the volume of calls about the passcode bug and had to handle a number of angry customers. Gizmodo reached out to Apple about the problem but did not receive an immediate response. The fact that a $300 accessory is needed to reset the headset, and that it’s available only to members of Apple’s Developer Program, further frustrated users.