Placeholder canvas
HomeTechnologyApple mandates in-store password reset for forgotten Vision Pro device passwords.

Apple mandates in-store password reset for forgotten Vision Pro device passwords.

Published on

Apple Vision Pro users were left frustrated after being locked out of their very expensive headsets due to a password issue. When they contacted Apple Support, they were told their only option was to take the product back to the store for a solution. Store employees fixed the problem by using a Developer Strap, a $300 additional accessory that provides a USB-C connection between the Vision Pro and a Mac, to erase and reset it. However, many users were understandably annoyed at having to take their newly-purchased headset back to the store shortly after buying it. The fact that the Developer Strap is only available to members of Apple’s Developer Program, and not ordinary members of the public, added to the frustration. Apple staff also appeared to be unprepared to deal with the problem.

The password issue was first reported by Bloomberg, and several Vision Pro owners posted about being locked out of their headsets after entering the incorrect password too many times. New Vision Pro users expressed frustration at having to return the expensive headset to the store just days after its release. Apple Support was reportedly unprepared to deal with the volume of calls about the passcode bug and had to handle a number of angry customers. Gizmodo reached out to Apple about the problem but did not receive an immediate response. The fact that a $300 accessory is needed to reset the headset, and that it’s available only to members of Apple’s Developer Program, further frustrated users.

Source link

Latest articles

Nvidia’s strong earnings report may have negative impact on stock, warns JPMorgan.

Investors are anxiously awaiting Nvidia's fourth-quarter earnings report, with sky-high expectations leading to concerns...

February 22: Live Stock Market Updates for Dow and S&P

Asian equities and US stock futures soared on Thursday after Nvidia Corp. announced a...

CAD-based renders of Google Pixel Fold 2 leak, camera visor removed.

The latest leaks of the upcoming Google Pixel Fold 2 reveals the design and...

Biden Forgives $1.2 Billion in Student Loan Debt for 150,000 Borrowers

President Biden's student loan debt cancellation plan took a hit after the Supreme Court...

More like this

Nvidia’s strong earnings report may have negative impact on stock, warns JPMorgan.

Investors are anxiously awaiting Nvidia's fourth-quarter earnings report, with sky-high expectations leading to concerns...

February 22: Live Stock Market Updates for Dow and S&P

Asian equities and US stock futures soared on Thursday after Nvidia Corp. announced a...

CAD-based renders of Google Pixel Fold 2 leak, camera visor removed.

The latest leaks of the upcoming Google Pixel Fold 2 reveals the design and...