One of Boeing Co.’s major customers, United Airlines Holdings Inc., is losing faith in the aircraft manufacturer’s ability to address ongoing quality issues. This loss of confidence comes after a mid-air emergency on an Alaska Airlines flight further highlighted Boeing’s quality lapses. United Airlines CEO Scott Kirby has expressed his frustrations and concerns with Boeing’s management to colleagues, particularly in relation to the handling of the Max grounding.
Kirby’s dissatisfaction with Boeing’s management has been widely discussed among industry insiders, indicating a significant shift in the relationship between Boeing and one of its key customers. This lack of confidence from such a prominent player in the airline industry could have far-reaching implications for Boeing’s future business prospects and reputation. With recent incidents bringing heightened scrutiny to Boeing’s quality control practices, the company will need to work diligently to address these concerns in order to regain the trust of its customers and ensure the safety of its aircraft. The ongoing fallout from these quality lapses could result in significant challenges for Boeing as it works to rebuild its credibility and secure future orders from major airlines.