Patelco Credit Union, based in Dublin, California, has been facing ongoing disruptions to its online banking services following a ransomware attack. A class action lawsuit has been filed against the credit union by Oakland-based employment law firm, Cole & Van Note, alleging a data breach that compromised customers’ sensitive personal information. The lawsuit further accuses Patelco of negligence in securing its systems and email servers, leading to the breach of important data and failure to promptly alert customers to take corrective measures.
Despite the ongoing restoration efforts by Patelco to fix the issue and ensure the safety and security of members’ funds, full functionality of the systems has not yet been restored. CEO Erin Mendez reassured members in an update on the website that the credit union is working diligently to restore services as quickly and safely as possible. While the network has been stabilized and transactions are being processed, customers are still unable to access their account balances and accounts as usual. Mendez did not provide a specific timeframe for when full service would be fully restored, emphasizing the importance of careful and methodical work to ensure future security.
The potential impact of the data breach on privacy and creditworthiness has raised concerns for affected individuals as they navigate the aftermath of the cyberattack. The lawsuit seeks damages for all victims of the breach, highlighting the uncertainty and effort many may face in assessing the extent of the impact on their personal information. Patelco’s response to the situation reflects a commitment to addressing the issue while prioritizing members’ security, though the organization continues to work towards restoring normal operations for affected customers.